Please Insert Card

Please ensure card is inserted fully with the gold chip facing downwards in the correct slot marked 'sky viewing card'.

Card Not Authorised. Please Call Your Broadcaster For Assistance

Normally you need to contact the supplier of the card about this message. However, if you have a new all white card and signals have been sent to make it work, Sky say this could take up to 24 hrs. In this case before contacting your supplier, take the card out of the box and wipe clean with a dry cloth and then place it back in to the box. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If the message still appears contact the supplier of your card.

Searching For Listings

Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up.

There Is A Problem With Your Viewing Card

Take the card out of the box and wipe clean with a dry cloth and then place it back in to the box. Unplug the Digibox from the mains electrical supply, leave it for 2 minutes and then connect it back up. If the message still appears contact the supplier of your card.

This is the wrong card for the set top box

Each Sky card has to be 'paired' to an individual digibox. When an active card is taken from one digibox and inserted in another they have to be 'paired' to allow access to all channels. If you don't have the correct satellite box for the card then please contact the supplier of your card.

Call To Upgrade Your Subscription

This message usually means that you have missed a payment. Please check your statement to see if you have missed a payment. This often occurs when a credit card has expired or been canceled or if there were insufficient funds when Sky applied for payment. The supplier will have to contact Sky and pay the outstanding balance using a valid credit card. So please contact your supplier with a valid credit card and also payment details for your future monthly subs. This message also sometimes comes up if the receiver has been unplugged or without signal for a long time (usually 2 weeks or more). In this case the supplier will have to contact Sky to re-send signals to your receiver.

Sky + System Fault

There are two possible methods to solve this. Firstly try a 'Sky+ Planner Rebuild'. Press 'services' on your Sky+ remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 7, 'Sky+ Planner Rebuild'. This will stop any running recordings, the box will take a few minutes before turning itself off and it could be a few minutes again before you can turn it back on. This should not affect any previous successful recordings on your box. However, if you still have a System Fault message after the planner rebuild then unfortunately it might be necessary to wipe your hard drive and therefore lose all of your recordings. This should be the last resort. To do this press 'services' on your Sky+ remote, then select option 4. Next press 0, 1, select - you should now see the engineer's menu. Choose option 8, 'Full System Reset'. The box will now take a few minutes to wipe the hard drive and reset itself.

HD customers with the new EPG need to press 'services' then 0, 0, 1 then select to get into the installer menu. Then you scroll across to 'REBUILD' or 'SYS RESET' and select. Again, please remember that you will lose all of your recordings with the system reset so this should be the last resort.

No Satellite Signal Is Being Received

This message is very common during bad weather. If the weather is bad then you can try unplugging the receiver but you will probably just have to wait for the bad weather to pass. This can be avoided by having a larger dish installed. If the weather is not bad then there is a problem with your equipment. The dish might need to be realigned or else it could be a fault with the LNB or the receiver. You will need a technician to visit to determine the problem. If you have access to another receiver you could try it to see if it also has trouble getting a signal through the same feed.